The Role

This is a vital role within the company’s operations, ensuring that customers receive their orders accurately and on time.

As an Administrator, you will not be just entering data; you will be managing the life cycle of a sale—from the initial purchase order through to coordinating with the warehouse for dispatch.

• Sales Order Management: Receiving orders from customers/sales reps via phone and email and accurately logging them into the company’s internal system.
• Account Administration: Checking customer accounts for correct trade pricing, bulk discounts, and credit availability.
• Inventory Liaison: Monitoring stock levels and communicating with the warehouse team to ensure order fulfillment.
• Logistics Coordination: Preparing all necessary paperwork, including picking lists, delivery notes for the warehouse team.
• Customer Point of Contact: Handling inquiries regarding order status, stock arrivals, and providing a high level of service to long-standing and new customers..
• Problem Solving: Addressing any order discrepancies or delivery issues quickly and professionally.