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Operations, Administration and Aftersales Coordinator
Notice Period
Immeditely Available
Salary Expectation
£30,000 or above
Executive Summary
Over 15 years of experience anchoring back-office infrastructure for fast-paced SMEs, engineering consultancies, and wholesale environments.
Demonstrates a strong track record running transactional finance engines (invoicing, ledger reconciliation, credit control), managing complex B2B trade relationships, and optimizing supply chain logistics.
Core Competency Assessment
Technical Expertise
- Operations & Supply Chain: Procurement lifecycle, Purchase Order (PO) processing, inventory tracking, warehouse/dispatch coordination, and SLA management.
- Administration & Corporate Support: Multi-site operations, team supervision, schedule coordination, document control, and health & safety compliance.
- Financial & Aftersales Support: Credit control, sales/purchase ledger matching, invoicing discrepancies, payroll assistance, and customer escalation management.
- Systems & Software: Microsoft Dynamics Navision (ERP), Zoho CRM & Nethunt, G-Suite, MS Excel (Intermediate/Advanced reporting), and AI-driven workflows (ChatGPT/Gemini).
Leadership & People
Strong leader and excellent experience of working with senior stakeholders.
Commercial/Business
Core Sector: Wholesale, Commercial Distribution & Luxury Retail
Position: Operations & Aftersales Coordinator (Progressed through 3 internal operational tiers)
- Aftersales & Account Coordination (Final & Core Role): Held total ownership of the post-sale pipeline. Acted as the escalation lead for complex technical queries and structural trade accounts, ensuring retention and consistent service delivery.
- Order Management & Transactional Support: Managed the full end-to-end order processing lifecycle using Microsoft Dynamics Navision. Accurately entered sales orders, performed inventory allocations, matched pricing structures, and generated financial invoices.
- Procurement & Supplier Logistics: Initiated employment within the procurement division; built supplier pipelines, raised B2B purchase orders, monitored replenishment cycles, and resolved delivery discrepancies directly with freight networks and internal warehouse teams.
Key Qualifications
- Professional Certification: IOSH Managing Safely (Institution of Occupational Safety and Health, 2011)
- Business Qualifications: NIOCN Level 2 Running a Small Business (2004)
Strategic Value Add
Demonstrates a strong track record running transactional finance engines (invoicing, ledger reconciliation, credit control), managing complex B2B trade relationships, and optimizing supply chain logistics.
Exceptionally proficient in modern ERP environments (Microsoft Dynamics Navision) and certified in risk compliance (IOSH Managing Safely). An impact player ideal for expanding commercial enterprises.
Consultant's Recommendation
An exceptionally versatile Operations, Administration and Aftersales Coordinator with over 15 years of experience anchoring the back-office infrastructure of fast-paced SMEs, technical consultancies, and commercial wholesale environments.
A specialist in bridging the gap between sales pipelines and back-end logistics, she brings 9 years of direct expertise utilizing Microsoft Dynamics Navision ERP to manage trade accounts, process high-volume orders, and resolve inventory or billing discrepancies.
Blending solid financial administrative skills (credit control, payroll, and invoicing) with an active IOSH Managing Safely qualification, she is an ideal, compliance-ready anchor for any expanding local enterprise.
Candidate Ref
RME84115474